Make a return yourself! Now you can submit product return requests directly from our platform. It's no longer necessary to contact us to start the return process, buddy.

Don't know how it works? Don't worry, we'll explain it to you point by point! 💖

• If you wish to return a product, simply log in to our website with the email you used to make the purchase. Once inside your profile, go to "Orders" and click on the "Request Return" button for the corresponding order.
• Select the relevant product(s) and the reason. You can also write us a note with any additional information you'd like us to consider.
• Click "Request Return," and… done! Once the request is submitted, we'll review it and send you an email with the next steps as soon as possible. Super quick and easy, buddy!

Return costs or charges will be deducted from the amount of the products to be returned. Original shipping charges are not refundable.

*Friendly Reminder: Always remember to take into account the return conditions of our products to ensure there are no issues :)

For orders destined for Spain, a return can be requested within 30 calendar days from the receipt of the order (including the delivery day itself).

Please note that the return must arrive at our facilities before 45 calendar days have passed since you received it.

Return Costs:

• Peninsular Spain: €3.95
• Canary Islands: €8.95
• Balearic Islands, Ceuta, and Melilla: €7.95

Important: Both the products and the packaging being returned must be in perfect condition, in their original packaging and seal, and without having suffered any damage or modifications of any kind. In addition, the return shipping label must be attached to an extra packaging, never directly on the products or product boxes.

For other destinations within the European Union, the return period is 14 calendar days, and the maximum period for receiving the return of the order is 30 calendar days from its receipt.

The return cost is the same as the one paid for the original shipment. We will confirm the cost via email before processing it.

We don't make returns of shippings outside the European Union.

At the moment, we don't make exchanges. If you will like to make a size change or similar, you must return it and place a new order. Don't forget to check out the return conditions in order to make sure of not damaging the product, buddy!

Oh-oh, what a labor, mate. Don't worry, if you want to return a faulty or defective product, you can process a regular return through the process detailed above in "HOW TO REQUEST A RETURN" (through your profile, by clicking on "orders" and then "request return") checking the option "damaged or defective item".

In this case, the return will be free of charge.

You can also contact: soporte@enfermeraenapuros.com if in doubt, we will be happy to help you! In addition, Enfermera en Apuros will pay for any return shipping costs that may be incurred.

It's important to note that some products cannot be returned for hygiene reasons. For this reason, we have determined that the following items are not eligible for returns:

• Masks
• Socks
• Stethoscopes

In the case of clogs, they must not have been worn, and if signs of use are found, Enfermera en apuros reserves the right to reject the return.

The following products offer free returns:

• Clogs and shoes

Promotion only applicable for orders and returns in peninsular Spain.